Monitoring - The IncomeXpert API is now operating nominally. The Blueprint team will continue to monitor systems throughout the day to ensure the system remains nominal.
The preliminary root cause of the issue indicates a subset of server instances are experiencing high RAM utilization after scale out and becoming slow to respond. This impacted a fraction of the API server instances, hence some clients saw nominal performance and other experience degraded performance.
Feb 18, 2026 - 12:37 EST
The preliminary root cause of the issue indicates a subset of server instances are experiencing high RAM utilization after scale out and becoming slow to respond. This impacted a fraction of the API server instances, hence some clients saw nominal performance and other experience degraded performance.
Feb 18, 2026 - 12:37 EST
Update - IncomeXpert UI users have nominal performance restored. The degradation to the API is still being investigated.
Feb 18, 2026 - 10:48 EST
Feb 18, 2026 - 10:48 EST
Investigating - We have identified a slow response situation impacting some users. Users may experience slow or variable response when using the UI or API. Our team is investigating and will update status periodically until resolved.
Feb 18, 2026 - 09:29 EST
Feb 18, 2026 - 09:29 EST
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IncomeXpert
Operational
IncomeXpert PLUS
Operational
IncomeXpert API
Operational
Encompass Integration
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.