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Uptime over the past 90 days. View historical uptime.
IncomeXpert Operational
90 days ago
99.92 % uptime
Today
IncomeXpert PLUS Operational
90 days ago
99.92 % uptime
Today
IncomeXpert API Operational
90 days ago
100.0 % uptime
Today
Encompass Integration Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

API Maintenance Feb 19, 2026 20:30-22:30 EST

This evening the IncomeXpert API will undergo maintenance. The plan for this window will be to enhance the underlying infrastructure to provide more compute capacity to production and deploy some more memory efficient application software. Further analysis on recent API issues indicated more RAM capacity would help avoid RAM utilization spikes due to server scaling events and staging deployments.
Posted on Feb 19, 2026 - 11:46 EST
Feb 19, 2026

No incidents reported today.

Feb 18, 2026
Slow response
Resolved - Blueprint has completed its monitoring of this issue. We have current corrective actions to address the original issue which were effective. These were restarting stuck/unresponsive server instances. Going forward we will adjust the planned scaling schedule to earlier in the day and avoid scheduled scale up events during the workday.
Feb 18, 16:24 EST
Monitoring - The IncomeXpert API is now operating nominally. The Blueprint team will continue to monitor systems throughout the day to ensure the system remains nominal.

The preliminary root cause of the issue indicates a subset of server instances are experiencing high RAM utilization after scale out and becoming slow to respond. This impacted a fraction of the API server instances, hence some clients saw nominal performance and other experience degraded performance.
Feb 18, 12:37 EST
Update - IncomeXpert UI users have nominal performance restored. The degradation to the API is still being investigated.
Feb 18, 10:48 EST
Investigating - We have identified a slow response situation impacting some users. Users may experience slow or variable response when using the UI or API. Our team is investigating and will update status periodically until resolved.
Feb 18, 09:29 EST
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

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