A networking connection was interrupted between the UI and the database causing authentication issues between the systems. This resulted in the site being down during this time. Our team has restored the networking connection and is monitoring the system over the next couple of hours to ensure the issue is fully resolved.
Posted Oct 03, 2025 - 08:17 EDT
Investigating
An issue was discovered where the site is unresponsive or slow. It is currently being investigated by our development team.
Posted Oct 03, 2025 - 04:19 EDT
This incident affected: IncomeXpert, IncomeXpert PLUS, and Encompass Integration.